But How Long Will Our Big Banks Last?

New research points to poor customer experience at ABSA, Standard Bank and Nedbank By Julia Ahlfeldt | CCXP @JuliaAhlfeldt 2018 will be a big year for South African banks. Three new players have received banking […]

Continue Reading

Mitigate market disruption by maximizing customer experience

As industries across the board find themselves having to transform to keep up with a digital economy, customer experience (CX) is playing a significant role in providing businesses with opportunities for innovation and sustainability, writes […]

Continue Reading