Thinking big with customer service

Small business personalisation for big business customer service is where it’s at, writes Wynand Smit, CEO of INOVO Remember the little shop on the corner where the owner knew your name, your family and what […]

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But How Long Will Our Big Banks Last?

New research points to poor customer experience at ABSA, Standard Bank and Nedbank By Julia Ahlfeldt | CCXP @JuliaAhlfeldt 2018 will be a big year for South African banks. Three new players have received banking […]

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Mitigate market disruption by maximizing customer experience

As industries across the board find themselves having to transform to keep up with a digital economy, customer experience (CX) is playing a significant role in providing businesses with opportunities for innovation and sustainability, writes […]

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