customer experience

Thinking big with customer service

March 27, 2018 No Comments

Small business personalisation for big business customer service is where it’s at, writes Wynand Smit, CEO of INOVO Remember the little […]

Insight

But How Long Will Our Big Banks Last?

November 22, 2017 No Comments

New research points to poor customer experience at ABSA, Standard Bank and Nedbank By Julia Ahlfeldt | CCXP @JuliaAhlfeldt 2018 will […]

Analysis

Mitigate market disruption by maximizing customer experience

October 11, 2017 No Comments

As industries across the board find themselves having to transform to keep up with a digital economy, customer experience (CX) is […]

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