Small business personalisation for big business customer service is where it’s at, writes Wynand Smit, CEO of INOVO Remember the little shop on the corner where the owner knew your […]
Thinking big with customer service
But How Long Will Our Big Banks Last?
New research points to poor customer experience at ABSA, Standard Bank and Nedbank By Julia Ahlfeldt | CCXP @JuliaAhlfeldt 2018 will be a big year for South African banks. Three […]
SA banking industry ripe for disruption in 2018
Capitec leads BrandsEye sentiment index of SA banks for third consecutive year 6 November 2017 – Opinion Mining Company, BrandsEye has published their annual South African Banking Sentiment Index. For […]
Mitigate market disruption by maximizing customer experience
As industries across the board find themselves having to transform to keep up with a digital economy, customer experience (CX) is playing a significant role in providing businesses with opportunities […]